We deliver the homes, then let and manage them ourselves
Once the homes are completed, Woonstaete Asset Management makes sure they are let or sold, and that new residents can settle in with peace of mind. Our aim is to give every resident the best possible experience of living in their home. Because the same organisation delivers the homes and looks after them afterwards, we keep control of quality from start to finish.
- Role
- Lettings and management once the homes are completed
- Focus
- The resident and a good long-term relationship
- Approach
- In-house and service-led, with regular contractors who know our homes
- Member of
Good relationships with our tenants matter to us
Woonstaete Asset Management exists because we want a good relationship with our tenants, one that lasts for as long as they live with us. Quality and service matter to us for that reason. We see our tenants as customers, and a tenant who is happy in their home is our best ambassador.
Residents come first
We want residents to feel at ease in their new home, from the day they collect the keys to the day they move out. Our work therefore centres on service: a home in good order, a development that stays well kept and every query taken seriously.
A long-term relationship
Woonstaete takes a long-term view, and that includes our relationship with tenants. The work of Asset Management reflects this: good-quality homes, and tenants who are happy to stay.
How we make sure our tenants feel at home
Woonstaete Asset Management works the same way on every project. We handle the lettings ourselves, keep a close eye on quality and put service first.
Lettings in-house
We handle every letting ourselves, from the first tenants to each change of tenancy after that. The conversation a new tenant has before receiving the keys is therefore with us, and that is where our relationship with them begins.
Control over quality
We developed and delivered the homes ourselves, so we know who they are meant for. That knowledge carries through into the lettings and the management, and it is how we maintain quality long after completion.
Service for tenants
We oversee the management ourselves, and maintenance is carried out by regular contractors who know our homes. This keeps each development well maintained and makes sure that tenants’ queries are properly dealt with.
One landlord from moving in to moving out
The same landlord throughout
Tenants rent from Woonstaete, and Woonstaete remains their landlord for as long as they live there. Anyone who moves into one of our homes knows who they are dealing with, and we know the home they live in.
The same standard on every project
We let and manage every project in the same way, so tenants can expect the same quality wherever they live. You can read how the different parts of Woonstaete work together on the organisation page.
Woonstaete remains the landlord throughout the tenancy
Get to know Woonstaete
Would you like to know more about how we let and manage our homes, or who you would be speaking to at Woonstaete? We would be glad to tell you more in a personal conversation, with no obligation. If you prefer, we are just as happy to answer your questions by email.
Four questions we often hear about lettings and management
Who is the landlord of the homes?
Woonstaete Asset Management, the part of Woonstaete responsible for lettings and management. As far as residents are concerned, Woonstaete is their landlord from the first meeting until the day they move out.
What does Woonstaete handle itself, and what do others do?
We handle the lettings ourselves. Day-to-day management is carried out by a property manager working under our direction. Technical work is done by regular contractors, instructed and paid for by Woonstaete, so that control over the work and its quality stays with us.
Why does Woonstaete let the homes itself?
Because we want a good relationship with our tenants, now and in the long term. By handling the lettings and overseeing the management ourselves, we keep control of the quality of the homes and of the service our tenants receive.
Can I see how the homes are let?
Yes. For each project, the portal contains the valuation report and the tenancy file, together with the Information Memorandum and the loan agreement. They show how the homes are let, so you can see this before you decide.